Discombobulated

Going through airport security has become a three act play. I have my system down, but by the end of it everyone is generally discombobulated.

At the Milwaukee airport, they realize that you are discombobulated. In fact, they have an area right after security called the "recombobulation area."

I love what this means in terms of customer service. Someone at the Milwaukee airport said, "yes, we need to take security procedures as seriously as possible, but let's acknowledge what that's like for the 99.9% of people who follow the rules and don't cause any trouble. Let's respect them and help them put themselves back together. And let's name it something that really captures the essence of what it is: a recombobulation area."

Customer service is simply a process of seeing things from the other person's point of view. And customer service matters even if you aren't working in customer service. You still have opportunities to see things from the other person's point of view and go to the trouble of making it easier for the other person.

So do that today. Make something easier for the other person.

As for me, I'll be in the Milwaukee recombobulation area today.

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Recombobulate your life. Contact me to set up a life coaching session.